Last updated: [10 October 2025]
1. General
This website is owned and operated by JBG Barang Sdn Bhd (“we”, “our”, “us”). By accessing or using
our website, you agree to be bound by these Terms & Conditions.
We may update these terms from time to time, and the latest version will always be available on this page.
2. Products and Availability
We specialize in used household and business furniture and appliances. All products shown on our website are listed in good faith and are subject to availability.
As many of our items are pre-owned or unique, they may be sold or discontinued without prior notice.
3. Product Descriptions
We aim to provide accurate descriptions and images of our products. However, due to the nature of used goods, variations in color, condition, or appearance may occur. Customers are encouraged to contact us for clarification before confirming any purchase.
4. Pricing
All prices are stated in Malaysian Ringgit (RM) unless otherwise noted. Prices may change without prior notice.
If an incorrect price is listed due to a typographical or system error, we reserve the right to cancel or amend the order accordingly.
5. Payments
Payments are processed securely through our authorized payment gateway partner, SenangPay.
We do not store or have access to your payment information; all payment details are handled directly by the payment provider.
6. Limitation of Liability
We are not liable for any loss, damage, or injury arising from the use of our website or products, except as required under Malaysian consumer law.
7. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how JBG Barang Sdn Bhd collects, uses, and protects your personal information in compliance with the Personal Data Protection Act 2010 (PDPA).
1. Information We Collect
We may collect the following information when you interact with us or make an inquiry:
- Name and contact details
- Email address
- Delivery or business address (if applicable)
- Payment details (processed securely via SenangPay)
2. How We Use Your Information
Your information may be used to:
- Process and manage inquiries or orders
- Provide customer support
- Send order updates or product information (if you have opted in to receive them)
3. Data Protection
We apply reasonable technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, or misuse.
4. Sharing of Information
We do not sell, rent, or trade personal information. Data may be shared only with trusted partners such as logistics or payment providers, solely for order-related purposes.
5. Cookies
Our website may use cookies to enhance your browsing experience, remember preferences, and analyze website traffic. You may disable cookies through your browser settings.
6. Contact Us
If you have any questions about your personal data or wish to update your information, please contact us at:
support@jbgoodbarang.com
Shipping Policy
1. Processing Time
Orders are processed within 1-3 business days after payment confirmation. Customers will be notified once the order is scheduled for delivery.
2. Shipping Duration
Delivery typically takes 3-7 working days within Johor Bahru and nearby areas (including backgroundSkudai, Pasir Gudang, Kulai, and Gelang Patah).
For outstation deliveries, the delivery time may vary depending on the destination and transport arrangements.
3. Shipping Charges
Shipping and handling fees generally start from RM60 within Johor Bahru and nearby areas.
For outstation deliveries, charges vary depending on the item type, quantity, and delivery destination. Buyers are encouraged to discuss the delivery arrangements and charges with the seller before confirming the order.
4. Delivery Issues
We are not responsible for delays caused by movers, courier companies, customs clearance, or incorrect delivery details provided by the customer.
However, we will do our best to assist in resolving any delivery-related issues.
Return & Refund Policy
1. Eligibility
As our items are used furniture and appliances, customers should note that minor wear and imperfections are expected.
We do not offer a satisfaction guarantee, and returns are not accepted unless there is a serious issue with the product, such as broken or missing parts that affect its usability.
2. Non-Returnable Items
None. (All items follow the same return conditions stated above.)
3. Return & Refund Process
If a refund is requested due to a missing or broken part, please contact us at
support@jbgoodbarang.com
Include your order number, a description of the issue, and relevant photos or videos for verification.
Our team will review your request and respond with the next steps.
4. Refund Method
Approved refunds will be issued to the original payment method within 7–14 business days after we have received and inspected the returned item or verified the issue.
5. Shipping Costs
Return shipping costs are borne by the customer, unless the return is due to an error on our part or a defective product.
Cancellation Policy
1. Order Cancellation
Once an order is placed and confirmed, it cannot be cancelled.
Please ensure you have reviewed all product details and delivery arrangements before confirming your purchase.
2. After Shipment
Cancellations are not available once the order has been processed or dispatched. Any concerns after delivery will be handled according to our Return & Refund Policy.
